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Carol Nazha’s Story

GRADUATE

“I can’t imagine doing anything else”

Carol who graduated with a Bachelor of Business in Hotel Management in 2011 is now talent and culture officer at Meriton Serviced Apartments Sydney.

Daniel Rogers' Story

GRADUATE

“Walking through the doors is a sense of coming home.”

Daniel graduated with a Bachelor of Business in Hotel Management in 2002 and is now the owner of the Town and Country Bar Cremorne, Sydney.

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Esther Lukin’s Story

GRADUATE

“I used my networks through the school and started work with a global hotel company.”

Esther?graduated with a Bachelor of Business in Hotel Management in 2005 and is now assistant reservations sales manager at Sofitel Melbourne on Collins.

A hospitality qualification opens doors

A HOSPITALITY QUALIFICATION OPENS DOORS
careers in
Hotel Management
  • General management and administration
  • Sales and marketing
  • Human resource management
  • Rooms division and front office
  • Event management
  • Food and beverage management
  • Accounts and finance
  • Engineering and environmental
careers in
Tourism industry
  • Tourism operations
  • Attractions and theme parks
  • Wholesale tours
  • Retail travel
  • Cruise companies
  • Airlines
  • Government agencies
  • Integrated resorts
careers in
Hospitality industry
  • Restaurants
  • Bars
  • Clubs
  • Casinos
  • Festivals
  • Hotels

 

careers in
Event Management
  • Corporate
  • Weddings
  • Sports
  • Public events
  • Music
  • Community and charity
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Day in the life of a …

A Hotel Concierge is the glue that keeps a hotel running at any time. As the main face of the hotel from day-to-day, my personal presentation and demeanour is exceptional. A concierge knows every inch of the hotel, as well as the surrounding area, they play as host to guests and visitors; they know how to handle unforeseen incidence of all kinds. It’s one of many roles that a career in the hospitality industry can provide.

How did I get here?

I studied Hotel Management which definitely gave me an edge – understanding the basics like being presentable, friendly and accommodating 100% of the time. From there, I started as a bellhop and moved my way slowy up the ranks, which is helpful because you meet everyone and get to know how a hotel really functions.

What do I love most?

That no day is the same, and knowing that a guest is satisfied with how the hotel has helped them enjoy their experience.

The biggest challenge is?

Maintaining a clean-cut look and a cheerful demeanour throughout such a long day can be hard. Lunch breaks are often cut short… but it’s certainly never boring!

A well-planned event is a thing of beauty, but executing it on the day is a big undertaking – there’s so much that can go wrong at any given time. An event manager keeps the wheels rolling, keeps everyone focused on the task at hand and always knows what to do in an emergency.

How did I get here?

Helping out with events wherever possible. Volunteering, helping friends organise parties – it’s all events really. But studying events helped me understand how to manage the fun and safety of hundreds to thousands of people at any time.

What do I love most?

I dislike being bored, and this job is anything but. Watching a crowd at a music festival go wild, seeing everyone have fun – this is what you live for. If all goes well, you’re never out of work. There’s a lot to love in a career in event management.

The biggest challenge is?

Staying hydrated, taking meal breaks, not losing my temper over days that can last as long as 20 hours, but I think 9-5 in an office every day would be harder for me.

Not only do you need to know what it’s like to travel and be a traveller, but knowing the right way to share and promote tourism destinations and activities is no easy task. You need to understand everything about a destination, including who would want to travel there and why. Keeping up with international events and travel trends is a daily routine.

How did I get here?

I travelled everywhere in my gap year and decided that I wanted to travel more. But adult life meant I needed to study and find a job. I kept travelling throughout uni, studied a Bachelor of Business and used my extensive travel knowledge to become a marketing executive at a government tourism agency.

What do I love most?

It’s hard not to love a career in the tourism industry. I still travel all the time so getting tips and trading stories is lots of fun. While I don’t have as much time off, I do know a lot of travel tricks to make trips more enjoyable.

The biggest challenge is?

Promoting a destination is hard. There’s a lot of research into marketing demographics, destinations, global news and politics, currency market – anything can affect a destination’s viability and allure.

Being a travel agent isn’t just coordinating flights and booking hotels, there’s a lot of first-hand travel experience and knowing exactly what kind of experience people want – plus simple chores that are common in retail environments. Every day is different.

How did I get here?

Lots of travel. You need to understand how different people travel, what different destinations are like and all the different ways travel can be enjoyed – not everyone’s on holiday!

What do I love most?

When customers return from overseas and email us their photos and stories. It’s so great to know someone had a good time because of my work. I’m glad I pursued a career in the tourism industry as a travel agent.

The biggest challenge is?

Putting through all the ticket purchases following the lunch-hour rush, there’s only a limited time limit for ticketing websites. Late lunches at the desk are frequent.

Got a question?

A Course Advisor is standing by to answer your questions.

1800 870 816 Call from overseas [Monday to Friday 9am-5pm AEST]
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